HAVE QUESTIONS? WE'VE GOT ANSWERS
WHAT SHOULD I BRING TO CLASS?
You should bring a yoga mat and towel if you have one. We recommend also bringing a water with you into the class.
DO YOU HAVE YOGA MATS?
Yes, of course! For our unlimited monthly members, yoga mats are included in your membership. Mats are also included in new client two week trials. All other clients will be charged $3 if they need to rent one of our premium, non slip Manduka mats.
WHAT SHOULD I WEAR FOR CLASS?
Wear comfortable clothes you can move in! Light layers are recommended for our more relaxing classes such as restorative yoga, yin yoga, and meditation; get cozy for these classes with socks and a light sweater or sweatshirt. Socks are not recommended for vinyasa flow classes.
ARE WE A HOT YOGA STUDIO?
We are not a hot yoga studio, we are an awesome yoga studio! Our studio room is maintained at about 75 degrees Fahrenheit most of the time.
I'M BRAND NEW TO YOGA, WHAT CLASSES ARE GOOD FOR BEGINNERS?
All of our classes are open to students of all levels. However, we do offer classes that are more geared towards beginners. Our Basic Flow class is a slower paced vinyasa class that will provide extra instruction, more one-on-one attention, and modifications. We also recommend yin yoga & restorative yoga for a relaxing experience, well suited for beginners.
CAN I USE MY PHONE IN CLASS?
It is our policy to not use a phone or other device in the studio room. If you need to use the phone, you can do so in the reception area. Once entering the studio, we kindly ask that you place your phone on silent and leave it in a cubbie. This helps to maintain a peaceful & respectful environment for everyone in the space, including you! We encourage you to take a short amount of time to disconnect and to stay present, as part of the yoga experience.
I'M EXPECTING A BABY, CAN I TAKE A REGULAR CLASS?
Yes, we allow and encourage all pregnant parents to come take class! Depending on your experience level, any of our class types can be accessible, with proper modifications and by listening to your body. All of our teachers are well versed on how to modify for pregnancy. And, if you'd like to get a head start towards feeling safe and supported, visit our prenatal modifications guide here. Please be sure to arrive to class early and let the instructor know you are expecting so they can support you best.
HOW DO I USE A MEMBER GUEST PASS?
Unlimited monthly members receive 4 guest passes per year. You can email or call the studio with the persons full name and email address, and we will add your guest to the class. Email us at firstname.lastname@example.org or call us at either studio location to use a guest pass.
HOW DO I REFER A FRIEND FOR THE REFERRAL PROGRAM?
Refer a new member and you'll both get 20% off the next month of membership! When your friend becomes an unlimited monthly member, they should provide your name and we can make the adjustment to your account. If they are purchasing online please be sure to email or call the studio to confirm the referral.
LATE CANCEL/NO SHOW FEE INFO
There is a $15 late cancel/no show fee in the event that you do not early cancel your reservation or do not show up. There is a 2 hour window before the start of class for you to early cancel your reservation. If you miss this window of time, or do not show up for class, you will be charged a late cancel fee. If you are a class pack holder or have purchased a drop in, you will lose the class, however you will not be charged an additional fee. If you are a classpass client, classpass will charge you their own late cancel/no show fee - this is non-negotiable.
WHAT HAPPENS IF I'M LATE TO CLASS?
We have a strict policy if you are late to class in order to ensure our members receive the best experience from our classes. There are no late entries for any meditation class. For yoga classes, there is a 5 minute grace period. However, please note, we will allow additional wait listed clients into the class 2 minutes before the class begins if there are late cancels or no shows. If the class then becomes full, you will not be able to enter the class late.
IF I'M ON A WAITLIST, HOW DO I KNOW IF I GOT INTO THE CLASS?
If you are on the wait list, please look out for the auto email if you get into the class! Please make sure your account settings in MB allow for our auto emails. You should know at least 2 hours before the class if you are in. We will allow additional wait listed/standby clients into the class 2 minutes before the class begins if there are late cancels or no shows.
I'M AN UNLIMITED MONTHLY MEMBER AND HAVE: TRAVEL PLANS, INJURY, ETC. CAN I FREEZE MY MEMBERSHIP?
Yes. Monthly unlimited members are permitted one complimentary freeze per 12 month period. Memberships can be frozen anywhere from a minimum of 1 month to a maximum of 3 months. Memberships cannot be frozen for a period of time shorter than one month. Membership freezes require your first month back after the freeze to be paid up front at the time the freeze is requested and applied.
Benefits of freezing a membership:
- Your membership price will be held and not subject to any potential price increases.
- Return to the studio and your practice seamlessly and without disruption.